Suharto Abdul Masjid, author
Customer service dalam bisnis jasa transportasi
Rajawali Grafindo Persada, 2009
 Buku Teks
Melani, author
Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008
 UI - Tesis (Open)
Ika Wirastuti Handayani, author
Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis (Membership)
Fadly Meray, author
Analisis kualitas jasa dalam rangka peningkatan kualitas pelayanan hypermarket
Fakultas Teknik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Filino Nicholas Liberty, author
Analisis performa media sosial dalam customer service (studi kasus: XLcare) = Analysis of social media service performance in customer service area (case study: @XLcare) / Filino Nicholas Liberty
2015
 UI - Tesis (Membership)
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