Metzger, Norman, author
The Arbitration and grievance process: a guide for health care supervisors
Aspen Publication, 1983
 Buku Teks
Smyth, Terry, author
Managing health and social care : a guide supervisors and managers
Macmillan, 1996
 Buku Teks
Petersen, Donald J.
Arbitration in health care / Donald J. Petersen, Julius Rezle, Keith A. Reed
An Aspen Publication, 1981
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Menninger, William C., author
Human understanding in industry : a guide for supervisors
Science Research Associates , 1958
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Purnell, Larry D., author
Guide to culturally competent health care
F.A. Davis, 2005
 Buku Teks
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