Metzger, Norman, author
The Arbitration and grievance process: a guide for health care supervisors
Aspen Publication, 1983
 Buku Teks
Smyth, Terry, author
Managing health and social care : a guide supervisors and managers
Macmillan, 1996
 Buku Teks
Petersen, Donald J.
Arbitration in health care / Donald J. Petersen, Julius Rezle, Keith A. Reed
An Aspen Publication, 1981
 Buku Teks
Purnell, Larry D., author
Guide to culturally competent health care
F.A. Davis, 2005
 Buku Teks
Menninger, William C., author
Human understanding in industry : a guide for supervisors
Science Research Associates , 1958
 Buku Teks
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