Carlzon, Jan, author
Moments of truth: new strategies for today's customer-driver economy
Harper Collins Publishers, 1989
 Buku Teks
Roebuck, Deborah Britt, author
Communication strategies for today's managerial leader
Business Expert Press, 2012
 Buku Teks
Schiller, Bradley R., author
The Economy today/ Bradley R. Schiller
Random House of Canada, 1980
 Buku Teks
Schiller, Bradley R., author
The economy today/Bradley R. Schiller
McGraw-Hill , 1997
 Buku Teks
Palan, Ronen, author
State strategies in the global political economy
Pinter, 1999
 Buku Teks
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