See Allo

Lovelock, Christopher H., author

Product plus : how product + service = competitive advantage

McGraw-Hill, 1994

Buku Teks

Suharto Abdul Masjid, author

Customer service dalam bisnis jasa transportasi

Rajawali Grafindo Persada, 2009

Buku Teks

Ainun Nisalatin Najiyah, author

Strategi peningkatan kualitas layanan terminal petikemas menggunakan metode servqual dan house of quality = Service quality improvement strategy for container terminal using servqual and house of quality.

Fakultas Teknik Universitas Indonesia, 2021

UI - Skripsi (Membership)

Ika Wirastuti Handayani, author

Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003

UI - Tesis (Membership)

Melani, author

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008

UI - Tesis (Open)

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