Harvard business review on customer relationship management
Harvard Business School Publication, 2001
Buku Teks
Harvard business review--on management
Harper & Row, 1975
Buku Teks
Harvard business review on crisis management
Harvard Business School , 2000
Buku Teks
Harvard business review on knowledge management
Harvard Business School Press, 1998
Buku Teks
Harvard Business Review on Crisis Management
Harvard Business School Press, 2000
Buku Teks
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