Gronroos, Cristian
Service management and marketing : managing the moments of truth in service competition / Christian Gronroos
Lexington Book, 1990
 Buku Teks
Fitzsimmons, James A., author
Service management : service model software
2004
 Multimedia
Joseph, William, author
Professional service management
McGraw-Hill, 1983
 Buku Teks
Gronroos, Cristian
Service management and marketing
Lexington Book6c1990, 0
 Buku Teks
Lovelock, Christopher H., author
Principles of service marketing and management
Pearson Education international, 2002
 Buku Teks
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