See Allo

Gerson, Richard F., author

Mengukur Kepuasan Pelanggan=measuring customer satisfaction

PPM, 2002

Buku Teks

Rangkuti, Freddy, author

Measuring customer satisfaction

Gramedia, 2002

Buku Teks

Arivia Tri Dara Yuliestiana, author

Analisis pengaruh experiential marketing terhadap kepuasan konsumen (studi pada THE GOODS CAFE) = The effect of experiential marketing on customer satisfaction (study in THE GOODS CAFE)

Fakultas Ilmu Administrasi Universitas Indonesia, 2014

UI - Skripsi (Membership)

Lily Siswani, author

Membangun kepuasan dan kepercayaan konsumen terhadap penyedia layanan internet ponsel = Building customer satisfaction and trust in mobile internet service provider

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis (Membership)

Kepuasan konsumen pada layanan pesan antar Pizza Hut Delivery Gerai Cilandak = Customer satisfaction on delivery service at Pizza Hut Delivery Cilandak Outlet

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014

UI - Tugas Akhir

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