See Allo

Ishikawa, Kaoru, author

What is Total Quality Control?

Prentice-Hall, 1985

Buku Teks

Ott, Ellis R

Process Quality Controll / by Ellis R. Ott

McGraw-Hill, 1990

Buku Teks

Bank, John, author

The essence of total quality management

Prentice-Hall, 2000

Buku Teks

Fandy Tjiptono, author

Total quality management

Andi Offset, 1996

Buku Teks

Feigenbaum, Armand Vallin, author

Total quality control

McGraw-Hill, 1991

Buku Teks

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