Ishikawa, Kaoru, author
What is Total Quality Control?
Prentice-Hall, 1985
 Buku Teks
Ott, Ellis R
Process Quality Controll / by Ellis R. Ott
McGraw-Hill, 1990
 Buku Teks
Lewis, Ralph G., author
Total quality in higher education
St. Lucie Press, 1994
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Total quality control
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks
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