See Allo

Fitzsimmons, James A., author

Service management : operation, strategy, and information technology

McGraw-Hill, 2001

Buku Teks

Fitzsimmons, James A., author

Service management : operations, strategy, and information technology

McGraw-Hill, 2005

Buku Teks

Fitzsimmons, James A., author

Service management : operations, strategy, and information technology

McGraw-Hill Irwin, 2004

Buku Teks

Fitzsimmons, James A., author

Service management: operations, strategy, information technology

McGraw-Hill, 2008

Buku Teks

Fitzsimmons, James A, author

Service management : operations, strategy, and information technology

McGraw-Hill, 2006

Buku Teks

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