DeVrye, Catherine
Good service is good business=7 strategi sederhana menuju sukses
Gramedia Pustaka Utama, 1997
 Buku Teks
Evenson, Renee, 1951-, author
Stock image customer service management training 101 : quick and easy techniques that get great results
Amacom, 2012
 Buku Teks
Oka A. Yoeti, author
Customer service cara efektif memuaskan pelanggan
Pradnya Paramita, 2005
 Buku Teks
Cheverton, Peter, author
If you're so briliant... how come you can't identify your key customers=Kiat sukses seleksi pelanggan paling potensif/Peter Cheverton; penerjemah Andre Wiriadi
Elex Media Komputindo, 2003
 Buku Teks
Armistead, Colin G.
Costumer service and support=layanan dan dukungan kepada pelanggan
Elex Media Komputindo, 1996
 Buku Teks
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