Dening, Jim
Readymade business letters / Jim Dening
Binarupa Aksara, 1991
 Buku Teks
Gartside, L. (Leonard), author
Model business letters : a classified selection of modern business letters for use in school and in business
Macdonald and Evans, 1982
 Buku Teks
Weaver, Patricia C., author
Persuasive writing : a manager’s guide to effective letters and reports
Free Press, 1977
 Buku Teks
Murphy, Herta A., author
Effective business communications
McGraw-Hill, 1991
 Buku Teks
Murphy, Herta A., author
Effective business communications
McGraw-Hill , 1984
 Buku Teks
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