Zemke, Ron
E-Service : 24 ways to keep your customers-when the competition is just a click away
Amacom, 2000
 Buku Teks
Sovi Mutia, author
Pengaruh relationship marketing terhadap customer loyalty: studi pada loyalty program "Love your body club" The body shop = The effect of relationship marketing towards customer loyalty: study on loyalty program "Love your body club" The body shop
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017
 UI - Skripsi Membership
Bergeron, Bryan P., author
The eternal e-customer : how emotionally intellligent interfaces can create long-lasting customer relationships
McGraw-Hill, 2001
 Buku Teks
Stinnett, Bill, author
Think like your customer
Elex Media Komputindo, 2005
 Buku Teks
Liliek Nurlinda Diyani, author
Faktor-faktor yang berkontribusi terhadap loyalitas konsumen dalam keputusan pembelian produk dan atau jasa Jakarta L'beauty skin dan beauty care tahun 2012 = Contribution factors of customer loyalty in purchasing decision in Jakarta L'beauty skin and beauty care in 2012
Universitas Indonesia, 2012
 UI - Tesis Membership
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