Service management: an integrated approach
edited by Bart van Looy and Roland van Dierdonck
Pitman, 1998
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Hill, Arthur V., author
Field service management : an integrated approach to increasing customer satisfaction
Business One Irwin, 1992
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Howe, Roger T., author
Microelectronics : an integrated approach
Prentice-Hall, 1997
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Smith, C.S., author
Quality and reliability: an integrated approach
Pitman, 1969
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Arens, Alvin A., author
Auditing: an integrated approach
Prentice-Hall, 1994
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