Walton, Richard E
Managing conflict
Addison-Wesley, 1987
 Buku Teks
Managing and resolving workplace conflict
edited by David B. Lipsky, Ariel C. Avgar, J. Ryan Lamare
Emerald, 2016
 eBooks
Likert, Rensis
New ways of managing conflict / Rensis Likert, Jane Gibson Likert
McGraw-Hill, 1976
 Buku Teks
The Pfeiffer book of successful conflict management tools: the most enduring, effective, and valuable training activities for managing workplace conflict / Editor, Gordon, Jack
Pfeiffer, 2003
 Buku Teks
Peters, Jan Hendrik, author
Service management : managing the image
Trisakti University, 1999
 Buku Teks
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