Peters, Jan Hendrik, author
Service management : managing the image
Trisakti University, 1999
 Buku Teks
Lia Yuliana, author
Pengaruh store image dan service quality gerai ace hardware terhadap repurchase intention pada private label brand image krisbow = The effect of store image and service quality on ace hardware outlets to repurchase intention in the private label brand image krisbow
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis (Membership)
Harris Turino Kurniawan, author
The effect of image compatibility and escalation of commitment on decision performance
Prasetiya Mulya Business School, 2012
 Artikel Jurnal
Evenson, Renee, 1951-, author
Stock image customer service management training 101 : quick and easy techniques that get great results
Amacom, 2012
 Buku Teks
Ghifari Munawar
Prototipe web service sistem pengiriman barang dengan penerapan enterprise service bus/ Ghifari Munawar
Unisba Pusat Penerbitan Universitas (P2U-LPPM), 2017
 Artikel Jurnal
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