Warouw, Maria Maudy Magdalena Th., author
Database information analysis dalam proses implementasi total quality control (pengendalian kualitas terpadu) di PT. Z
1986
 UI - Skripsi Membership
Soin, Sarv Singh, author
Total quality control essential : key elements, methodologies and managing for success
McGraw-Hill, 1992
 Buku Teks
Soin, Sarv Singh, author
Total quality control essentials: key elements, methodologies, and managing for success
McGraw-Hill, 1993
 Buku Teks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
The Total quality portfolio : volume one
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
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