Galsworth, G.D.
Smart, simple design : using variety effectiveness to reduce total cost and maximize customer selection/G.D.Galsworth
Oliver Wight, 1994
 Buku Teks SO
Norcross, Harold, author
Dynamic business management : a simple guide to methods of running a progressive business in a changing world
Pan Books, 1971
 Buku Teks
Chapple, Eliet D.
The measure of management: designing organization for human effectiveness / Eliot D. Chapple and Leonard R. Sayles
Macmillan, 1961
 Buku Teks
Aldila Pratama, author
Perancangan perbaikan proses bisnis berdasarkan customer incident report untuk peningkatan kualitas pelayanan pada sektor perbankan = Design of business process improvement based on customer incident report for quality improvement in banking sector / Aldila Pratama
2013
 UI - Tesis Membership
Treasur, Bill, author
Leaders open doors: a radically simple leadership approach to lift people, profits, and performance
American Society For Training & Development, 2014
 Buku Teks
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