Russell, Roberta S., author
Production and aperations management : focusing on quality and competitiveness
Prentice-Hall, 1995
 Buku Teks
Juran, J. M. (Joseph M.), 1904-2008, author
Juran on quality by design the new steps for planning quality into goods and services
The Free Press , 1992
 Buku Teks
Rini Yamasari, author
Analisis pengaruh penerapan total quality management tqm terhadap fleksibilitas operasional external flexibility dan internal robustness studi kasus RSUPN Dr Cipto Mangunkusumo = The influence of total quality management tqm on operatonal flexibility external flexibility and internal robustness a case study RSUPN Dr Cipto Mangnkusumo
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Nia Kurniasih, author
Analisis pengembangan kualitas pelayanan produk telekomunikasi selular diatas kapal menggunakan metode service quality & quality function deployment = Quality development analysis for on board marine vessel cellular telecommunication service by using service quality & quality function deployment method
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Soin, Sarv Singh, author
Total quality control essentials: key elements, methodologies and managing for success
McGraw-Hill, 1992
 Buku Teks
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