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Sheth, Jagdish N., author

Customer behavior

Thomson, South-Western, 2004

Buku Teks

Hendro Saputro, author

Purchase intention lampu LED sebagai lampu hemat energi di rumah tangga perspektif theory of planned behavior dan customer satisfaction = Purchase intention LED lights for energy saving lamp in household perspective theory of planned behavior and customer satisfaction

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis (Membership)

Sinaga, Dian, author

Pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty-peran mediasi rapport = Effects of perceived employee emotional competence on customer satisfaction and loyalty the mediating role of rapport

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Skripsi (Membership)

Afrizal Juansyah, author

Analisis karakteristik konsumen produk private label pada industri ritel dengan metode data mining = Analysis of customer characteristic towards private label in retail industry using data mining

Fakultas Teknik Universitas Indonesia, 2013

UI - Skripsi (Membership)

Sadriana Estisono, author

Understanding consumer behavior: the effect of types of supermarket on customer equity moderated by physical queue = Mempelajari perilaku konsumen: efek dari tipe supermarket terhadap customer equity dimoderatori oleh antrian

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Skripsi Membership

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