Storbacka, Kaj, author
Customer relationship management
Mcgraw-Hill, 2001
 Buku Teks
Buttle, francais, author
Customer relationship management: concepts and technologies
Elsevier/Butterworth-Heinemann, 2009
 Buku Teks
Barnes, James G., author
Secrets of customer relationship management =​ Rahasia manajemen hubungan pelanggan
Andi, 2003
 Buku Teks
Henry Vienayoko, author
Customer relationship management, kepuasan dan loyalitas pelanggan DHL Worldwide Express
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis (Membership)
Harvard business review on customer relationship management
Harvard Business School Publication, 2001
 Buku Teks
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