RM.B.A.W.M. Poetro, author
The house of quality (penerapannya dalam industri perkapalan)
Fakultas Teknik Universitas Indonesia, 1991
 UI - Skripsi (Membership)
House, Juliane
Translation quality assessment : a model revisited / Juliane House
Narr, 1997
 Buku Teks
Lita Maiciptaani, author
Strategi peningkatan kualitas pelayanan kereta commuter line jabodetabek menggunakan integrasi metode servqual dan model kano ke dalam house of quality = Strategy of service quality improvement for commuter line jabodetabek train using integration methods of servqual and kano model into house of quality
Fakultas Teknik Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Yoga Perdana Hidayat, author
Pengukuran tingkat kepuasan pelanggan dengan importance performance analysis dan potential gain in customer value ke dalam house of quality
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Ainun Nisalatin Najiyah, author
Strategi peningkatan kualitas layanan terminal petikemas menggunakan metode servqual dan house of quality = Service quality improvement strategy for container terminal using servqual and house of quality.
Fakultas Teknik Universitas Indonesia, 2021
 UI - Skripsi (Membership)
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