Butow, Eric, author
Blogging to drive business: create and maintain valuable customer connections
QUE Publishers, 2010
 Buku Teks
Wayland, Robert E
Customer connections: new strategies for growth/Robert E.Wayland & Paul M. Cole
Harvard Business School Press, 1997
 Buku Teks
Gallagher, Richard S., author
Great customer connections: simple psychological techniques that guarantee exceptional service
American Management Association, 2006
 eBooks
Fakhri Rachman, author
Pengaruh social media marketing terhadap purchase intention melalui customer relationship: studi pada pengikut akun instagram drive-in senja di DKI Jakarta = The effect of social media marketing on purchase intention through customer relationship: a study on followers of drive-in senja’s instagram in DKI Jakarta
Fakultas Ilmu Keperawatan Universitas Indonesia, 2020
 UI - Skripsi Membership
Capra, Fritjof, author
The hidden connections
Harper Collins, 2002
 Buku Teks
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