Luky Hananto, author
Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi Open
Ika Arum Sari, author
Perancangan model peningkatan loyalitas pelanggan pada perusahaan trading bahan kimia dengan metode service quality dan structural equation modeling = Designing a model to improve customer loyalty in chemicals trading company with service quality and structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2015
 UI - Tesis Membership
Awal Maulana, author
Analisis faktor faktor customer loyalty pada industri perbankan dengan metode structural equation modeling = Analysis of customer loyalty factors in banking industry with structural equation modeling
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi Membership
Monasisca Noviannei, author
Analisis pengukuran customer satisfaction index dengan metode structural equation modeling di industri telekomunikasi
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi Open
Berlian Temara, author
Analisis pengaruh faktor switching cost sebagai moderasi hubungan antara customer perceived value customer satisfaction dan customer loyalty studi pada konsumen perusahaan pembiayaan = Analysis of switching cost factor as relationship moderation between customer perceived value customer satisfaction and customer loyalty study on consumer of financing company
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership
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