Anthoni Suwono, author
Customer experience dan kaitannya dengan loyalitas konsumen Hoka Hoka Bento: perspektif B2C = Customer experience and its correlation with Hoka Hoka Bento's customers loyalty: B2C perspective
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Open)
Hendro Saputro, author
Purchase intention lampu LED sebagai lampu hemat energi di rumah tangga perspektif theory of planned behavior dan customer satisfaction = Purchase intention LED lights for energy saving lamp in household perspective theory of planned behavior and customer satisfaction
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis (Membership)
Simangunsong, Riris Kristina Angelia, author
Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Dewi Muzdalifah, author
Analisis kepuasan pelanggan terhadap layanan customer service PT. Telkomsel (kasus GraPARI Staco)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2003
 UI - Tesis (Membership)
M Farid Nuranshory, author
Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
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