Aileen Amanda, author
Signifikasi training service excellence terhadap kulaitas pelayanan (studi kasus pada PT. Royal Oriental di Jakarta)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Skripsi Membership
Ury Puspa Praninditya Putri, author
Evaluasi efektivitas pelatihan pelayanan prima di RSIA Puspa Husada Bekasi tahun 2013 = Effectiveness evaluation of service excellence training in Puspa Husada Women's and Children's Hospital Bekasi 2013
2013
 UI - Tesis Membership
Dini Mitra Lestari, author
Pengaruh peningkatan motivasi intrinsik terhadap perilaku berorientasi pelanggan melalui pelatihan improve service excellence from inside pada karyawan PT. XX = The effect of improving intrinsic motivation on customer oriented behavior through to use of improve service excellence from inside training for employee at PT. XX
Fakultas Psikologi Universitas Indonesia, 2014
 UI - Tesis Membership
Helliyani Esterina Hakh, author
Pengaruh peningkatan kecerdasan emosional terhadap perilaku berorientasi pada pelanggan melalui pelatihan improve service excellence from inside = The effect of increasing emotional intelligence on customer orientation behavior by providing improve service of excellence from inside training / Helliyani Esterina Hakh
Fakultas Psikologi Universitas Indonesia, 2014
 UI - Tesis Membership
Pelatihan Service Excellence Sebagai Upaya Peningkatan Pelayanan Internal pada PT Asuransi Bintang, Tbk
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Skripsi Membership
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