Ruth Retno Dewi, author
Pengaruh pelayanan prima terhadap ekuitas pelanggan melalui loyalitas pelanggan (studi pada Klinik Kecantikan London Beauty Centre Surabaya) = The Impact of service excellence to customer equity through customer loyalty (study on Beauty Clinic London Beauty Centre Surabaya)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi (Open)
Athanasius Gregorius Mangentang, author
Analisis pengaruh penggerak ekuitas pelanggan (customer equity drivers) terhadap loyalitas pelanggan bisnis di sektor penyedia jasa layanan I.T = Analysis of customer equity drivers effects on customer loyalty in B2B I.T services context / Athanasius Gregorius Mangentang
2015
 UI - Tesis (Membership)
Muhammad Rezky Rahmansyah, author
Pengaruh customer engagement experiences dengan hubungan antara satisfaction dan loyalty intention pada model bisnis freemium = The influence of customer engagement experiences between satisfaction and loyalty relationships on freemium business model
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis (Membership)
Achmad Irdani Fadlurrahman, author
Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Muhammad Faishal Aqsadewa, author
Pengaruh Customer Engagement melalui Media Sosial Instagram terhadap Customer Loyalty pada Pelanggan Somethinc di Indonesia = The Effect of Customer Engagement through Instagram Social Media on Customer Loyalty towards Somethinc’s Customers in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Skripsi (Membership)
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