Quality Issues in Heritages Visistor Attrations
Drummond Siobhan
Butterworth, 2001
 Buku Teks
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks
Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
Goetsch, David L., author
Quality management for organizational excellence : introduction to total quality
Pearson, 2016
 Buku Teks
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
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