Peningkatan Kinerja Manajer Lini Pertama Melalui Pelatihan supervisory, di dalam 'Service Organization'
Fakultas Psikologi Universitas Indonesia, 2003
 UI - Tesis Membership
Customer service : hot seat dvd
McGraw-Hill/Irwin, 2005
 Multimedia
Customer service : hot seat dvd
McGraw-Hill/Irwin, 2005
 Multimedia
Customer service : hot seat dvd
McGraw-Hill/Irwin, 2005
 Multimedia
Ernawati, author
Hubungan tugas pokok dan fungsi (tupoksi) kepala seksi dan komite keperawatan dengan efektifitas pelayanan keperawatan di RSUD dr. Soedarso Pontianak = The Relationship between main duties and functions of the section heads and nursing committee with effectiveness of nursing services at Dr. Soedarso Hospital Pontianak
Fakultas Ilmu Keperawatan Universitas Indonesia, 2010
 UI - Tesis (Open)
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