Muhammad Arif Fadhillah, author
Analisis kinerja perusahaan dilihat dari kepuasan pelanggan pada perusahaan kontraktor telekomunikasi dengan menggunakan pendekatan metode B2B servqual dan Importance Performance Analysis (IPA) = Analysis of corporate performance views of customer satisfaction In contractor telecommunications companies using method B2B servqual approach and Importance Performance Analysis(IPA)
Fakultas Teknik Universitas Indonesia, 2012
 UI - Skripsi (Open)
Ananta Refa Perdana, author
Analisis kepuasan pelanggan terhadap pelayanan bus antar kota antar provinsi dengan metode servqual dan importance performance analysis = Customer satisfaction analysis of intercity bus services using servqual and importance performance analysis.
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Dendrityasih Dinakara, author
Analisis Tingkat Kepuasan Penumpang pada Stasiun Manggarai dengan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) = Analysis of Passenger Satisfaction Level in Manggarai Station with Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI)
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Milla Mariska, author
Perancangan key performance indicator (KPI) dalam pengukuran kinerja perusahaan jasa konsultan IT menggunakan metode importance performance analysis (IPA) dan performance prism = Design of key performance indicators KPIs in performance measurement of it consultant service by using importance performance analysis and performance prism
Fakultas Teknik Universitas Indonesia, 2013
 UI - Tesis (Membership)
Yosanova Savitry, author
Pemetaan atribut kualitas produk berdasarkan persepsi pelanggan menggunakan metode kano dematel - importance performance analysis (KD - IPA) = Product quality attributes mapping based on customer perception using Kano DEMATEL-Importance Performance Analysis (KD-IPA) method
Fakultas Teknik Universitas Indonesia, 2010
 UI - Skripsi (Open)
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