Fadhly Radite Adryan, author
Peningkatan kualitas layanan sistem informasi dengan integrasi metodologi service quality kano quality function deployment dan system dynamics : studi kasus Divisi Global Service Assurance PT Telekomunikasi Indonesia Internasional = The quality improvement of information systems services by integration of service quality kano quality function deployment and system dynamics methodology : a case study of Global Service Assurance Division in PT Telekomunikasi Indonesia internasional
Fakultas Ilmu Komputer Universitas Indonesia, 2013
 UI - Tugas Akhir
Harianja, Sarah Rotua, author
Perancangan strategi peningkatan kualitas pelayanan bus rapid transit (BRT) Transjakarta koridor 13 dengan integrasi metode kano-quality function deployment (QFD) = Designing strategies to improve the service quality of bus rapid transit (BRT) Transjakarta corridor 13 using integration of kano-quality function deployment method
Fakultas Teknik Universitas Indonesia, 2019
 UI - Skripsi (Membership)
Normansyah Kusuma, author
Strategi peningkatan kualitas layanan enterprise portal dengan menggunakan integrasi metode servqual, kano model dan qfd: studi kasus PT. Maskapai Reasuransi Indonesia tbk. = Service quality imporvement strategy using integration of servqual, kano model and qfd : a case study of PT. Maskapai Reasuransi Indonesia
Fakultas Ilmu Komputer Universitas Indonesia, 2016
 UI - Tugas Akhir
Noviyana, author
Pengembangan layanan flexi PT Telekomunikasi Indonesia, Tbk dengan mengaplikasikan grey model pada dynamic quality function deployment (dqfd) = Service development of flexi PT Telekomunikasi Indonesia, Tbk by applying grey model in dynamic quality function deployment (dqfd)
Fakultas Teknik Universitas Indonesia, 2007
 UI - Skripsi (Membership)
Rahmat Adi Seputro, author
Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
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