Anis Ersita, author
Analisis kualitas layanan berbasis teknologi informasi menggunakan pendekatan "DMAIC" Six Sigma pada Direktorat Jenderal Hak Kekayan Intelektual = information technology service quality analysis using "DMAIC" Six Sigma in Directorate General of Intellectual Property Rights
Program Pascasarjana Universitas Indonesia, 2010
 UI - Tesis (Open)
Dibyo Puruso, author
Analisi kualitas pelayanan direktorat teknologi informasi direktorat jenderal hak kekayaan intelektual dengan pendekatan service quality = Analysis of service quality of directorate information technology directorate general of intellectual property & rights service quality approach
Universitas Indonesia, 2011
 UI - Tesis (Open)
Atik Rachmi Kunhandayani, author
Analisis Kualitas Pelayanan Pendaftaran Merek dengan pendekatan Servqual pada Direktorat Jenderal Hak Kekayaan Intelektual = Analysis of Trademark Registration Service Quality by Servqual approach to the Directorate General of Intellectual Property Rights
Program Pascasarjana Universitas Indonesia, 2009
 UI - Tesis Open
Atik Rachmi Kunhandayani, author
Analisis Kualitas Pelayanan Pendaftaran Merek dengan pendekatan Servqual pada Direktorat Jenderal Hak Kekayaan Intelektual = Analysis of Trademark Registration Service Quality by Servqual approach to the Directorate General of Intellectual Property Rights
Program Pascasarjana Universitas Indonesia, 2009
 UI - Tesis Open
Maryeti Pusporini, author
Analisis Kualitas Pelayanan Pendaftaran Hak Cipta pada Direktorat Jenderal Hak Kekayaan Intelektual = Analysis of Copyright Registration Service Quality on Directorate General of Intellectual Property Rights
Program Pascasarjana Universitas Indonesia, 2009
 UI - Tesis (Open)
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