Fatia Noor Anissa, author
Analisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan, loyalitas pelanggan dan citra merek hotel berbasis syariah (Studi kasus: Hotel Sofyan) = Effect of service quality on customer satisfaction customer loyalty and brand image of sharia compliant hotel (Case study: Sofyan Hotel)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Fathurrachman Dzufadli, author
Pengaruh kualitas jasa hotel syariah terhadap kepuasan dan dampaknya terhadap loyalitas konsumen: studi kasus: Siti Hotel di Kota Tangerang = The influence of sharia compliant hotel service quality on satisfaction and its impact on consumer loyalty: case study: Siti Hotel at Tangerang City
Sekolah Kajian Stratejik dan Global Universitas Indonesia, 2017
 UI - Tesis Membership
Kwon Yeonsang, author
Pengaruh bauran pemasaran dan citra merek kedai kopi terhadap kepuasan pelanggan dan loyalitas pelanggan = The effect of marketing mix and brand image of coffee shop on customer satisfaction and customer loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis Membership
Reihana Muryani, author
Analisis pengaruh identifikasi merek oleh pelanggan terhadap evaluasi evaluasi merek hotel dan pengambangan loyalitas: studi kasus hotel kelas atas dan mewah = The effect of customer brand identification towards hotel brand evaluation and loyalty development case study luxury and upcale hotels / Reihana Muryani
2015
 UI - Skripsi Membership
Terang Dyahning Maharani, author
Dampak Kualitas Layanan dan Citra Merek terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan di Industri Air Cargo = The Effect of Service Quality and Brand Image in The Air Cargo Industry On Consumer Satisfaction And Loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis Membership
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