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Iki Sari Dewi, author

Pengaruh dari perceived service fairness terhadap emosi dan behavioral intentions di restoran = Effects of perceived service fairness on emotions and behavioral intentions in restaurants

2013

UI - Skripsi (Membership)

Rizky Satrio Nugroho, author

Pengaruh appraisal emotion service quality perceived value dan customer satisfaction terhadap repatronage intention gedung pertunjukan (Studi kasus : Graha Bhakti Budaya, Taman Ismail Marzuki) = The effect of appraisal emotion service quality perceived value and customer satisfaction towards repatronage intention in the performing arts venue (Case study : Graha Bhakti Budaya, Taman Ismail Marzuki)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Meirna Larasati, author

Analisis pengaruh customer co-creation dan perceived value melalui festival satisfaction terhadap behavioral intention pengunjung festival = Analysis of customer co-creation and perceived value through festival satisfaction towards festival atendees behavioral intention

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis (Membership)

Laurensius Joshua, author

Pengaruh dari perceived quality, perceived value, price fairness, and satisfaction on customer's revisit intention and word of mouth intention towards indonesian coffee shops = The influence of perceived quality, perceived value, price fairness, and satisfaction on customer's revisit intention and word of mouth intention

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Skripsi (Membership)

Nasution, Yudhita Asih Putri, author

Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

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