Muhamad Rizky Sjahrizal, author
Peranan moderasi atas switching cost pada pendorong ekuitas dan loyalitas pelanggan = The moderating role of switching costs on customer equity drivers and loyalty intentions
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Membership)
Jefry Hartanto Kurniawan, author
PERAN EDUKASI PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI CUSTOMER SATISFACTION, E-WOM DAN PERCEIVED SWITCHING COST PADA PERBANKAN DIGITAL DI INDONESIA = The Role of Customer Education on Customer Loyalty Through Customer Satisfaction, E-WOM and Perceived Switching Cost in Digital Banking Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Gita Larasati, author
Analisis peranan ekuitas merek terhadap kepuasan pelanggan dan loyalitas merek pada The Harvest Patissier & Chocolatier = Role of brand equity to customer satisfaction and brand loyalty at The Harvest Patissier & Chocolatier
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Berlian Temara, author
Analisis pengaruh faktor switching cost sebagai moderasi hubungan antara customer perceived value customer satisfaction dan customer loyalty studi pada konsumen perusahaan pembiayaan = Analysis of switching cost factor as relationship moderation between customer perceived value customer satisfaction and customer loyalty study on consumer of financing company
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Alia Latifah Hanum, author
Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
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