Tria Sinta, author
Perancangan model fitur CRM pada perusahaan penyedia layanan transaksi elektronis berdasarkan kerangka kerja front CRM = Design of CRM features model on electronic transaction services provider company based on front CRM framework
Fakultas Ilmu Komputer Universitas Indonesia, 2013
 UI - Tesis Membership
Bligh, Philip, author
CRM Unplugged
John Wiley & Sons, 2004
 Buku Teks
Bligh, Philip, author
CRM Unplugged
John Wiley & Sons, 2004
 Buku Teks
Tifanny Nabarian, author
Analisis Fitur Electronic Customer Relationship Management sebagai Penanda Kualitas Layanan Elektronik pada Aplikasi Transportasi Daring = Signaling Electronic Service Quality via e-CRM Features: Insight from Ride Hailing Application in Indonesia
Fakultas Ilmu Komputer Universitas Indonesia, 2019
 UI - Tugas Akhir
Rian Lamani, author
Perancangan dan analisis pengembangan strategi CRM (Customer Relationship Management) pada Badan Sertifikasi = Design & analysis of strategy development of CRM (Customer Relationship Management) to Certification Body
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi Membership
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