Flynn, Nancy, author
The ePolicy handbook: desingning and implementing effective e-mail, internet and software policies
AMACOM, 2001
Buku Teks
Flynn, Nancy, author
The ePolicy handbook: designing and implementing effective e-mail, Internet, and software policies
Amacom, 2001
Buku Teks
Flynn, Nancy, author
The ePolicy handbook: desingning and implementing effective e-mail, internet and software policies/ Nancy Flynn
AMACOM, 2001
Buku Referensi
Peek, Jerry D., author
MH and XMH : e-mail for users and programmers
O`Reilly and Associates, 1992
Buku Teks SO
Kajian kesantunan dalam e-mail permohonan yang ditulis oleh penutur Jepang dan pembelajar Indonesia
Artikel Jurnal
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