Kasser, Joe
Applaying total quality management to systems engineering/Joe Kasser
Atrech House , INC, 1995
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Validation of a model of total quality management performance measurement systems in the Uk
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Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
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Fandy Tjiptono, author
Total quality management
Andi Offset, 2003
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Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
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