Metz, Adam, 1991-, author
The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
McGraw-Hill, 2012
 Buku Teks
Dimas Tri Hadyanto, author
Tipologi gratifikasi dalam interaksi parasosial fans dan idola melalui media sosial : studi kualitatif deskriptif follower perempuan akun Twitter @officialJKT48 = Gratifications typology in the parasocial interaction between fans and idols through social media : descriptive qualitative study of female followers on Twitter account @officialJKT48
2019
 UI - Tesis (Membership)
Fatimah Solihah, author
Pengaruh Motif Penggunaan terhadap Kepuasan dan Niat Keberlanjutan Penggunaan Twitter (Studi pada Pengikut Akun Autobase @indomyfess) = The Effect of User Needs on Social Media Users' Satisfaction and Continuance Intention among K-Pop Fans (Case on Followers of Autobase Account @indomyfess)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2022
 UI - Tesis (Membership)
Macy, Beverly, author
The power of real-time social media marketing : how to attract and retain customers and grow the bottom line in the globally connected world
McGraw-Hill, 2011
 Buku Teks
Rifhi Siddiq, author
Analisis faktor yang mempengaruhi loyalitas konsumen terhadap merek yang menggunakan social commerce = Analysis of factors affecting consumer loyalty to brands that use social commerce
2017
 UI - Skripsi (Membership)
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