Allen, Gemmy S., author
Management : an approach to customer expectation / Gemmy S. Allen, Warren N. Plunkett, Raymond F. Attner
South-Western Cengage Learning, 2013
 Buku Teks
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir, author
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Storbacka, Kaj, author
Customer relationship management
Mcgraw-Hill, 2001
 Buku Teks
Gallagher, Richard S., author
The customer service survival kit: what to say to defuse even the worst customer situations
[American Management Association, ], 2013
 eBooks
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