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Kurniawan Santoso, author

Persepsi pegawai terhadap implementasi prinsip tqm dalam upaya meningkatkan kualitas pelayanan di kantor pelayanan perbendaharaan negara studi kasus kppn medan ii dan kppn jakarta iv = Employee perceptions toward implementation of tqm in effort to improve service quality in state treasury office study cases medan ii state treasury office and jakarta iv state treasury office

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis Membership

Edwin Fatmanto, author

Persepsi pelanggan tentang kualitas pelayanan pada UPT Pusat Perkayuan Dinas Pertanian dan Kehutanan Propinsi DKI Jakarta = Customer's perceptions towards service quality in technical implementation unit of the logging center in agriculture and forestry service office in the special province of Jakarta

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2004

UI - Tesis Membership

Samiudin, author

Kajian tentang kualitas pelayanan dengan pendekatan servqual di kantor imigrasi tanggerang = Study on service quality with servqual approach at immigration office of tangerang = Study on service quality with servqual approach at immigration office of Tangerang

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005

UI - Tesis Membership

Johannes Komarudin, author

Analisis kualitas pelayanan terhadap loyalitas konsumen pada bisnis Fast Food Ayam Goreng di Indonesia: studi kasus Kentucky Fried Chicken dan Texas Fried Chicken = Analysis of service quality against customer loyalty on Indonesian Fried Chicken Fast Food industry: case study Kentucky Fried Chicken and Texas Fried Chicken

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009

UI - Tesis Open

Tris Finalia, author

Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan (studi pada pelanggan telkomsel terkait kasus pencurian pulsa aktivasi RBT) = Quality service and satisfaction customer loyalty studies in telkomsel RBT subscriber / Tris Finalia

2015

UI - Tesis Membership

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