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Listy Rizkianengsih Iranda, author

Pengaruh retail mix terhadap customer loyalty : (studi kasus the goods dept) = Influence of retail mix on customer loyalty case study the goods dept

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis Membership

Kennard Sohan, author

Pengaruh retail mix dan brand image terhadap customer loyalty dengan customer satisfaction sebagai mediating variable (studi kasus Lotte Mart Kelapa Gading) = The effect of retail mix and brand image toward customer loyalty with customer satisfaction as mediating variable (case study Lotte Mart Kelapa Gading)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Syarifa Nadira Putri, author

Analisis pengaruh retail brand personality dan self-congruity terhadap store loyalty dengan gender sebagai variabel moderasi: studi kasus The Goods Dept = The effect of retail brand personality and self-congruity towards store loyalty with gender as moderating variable: case study The Goods Dept / Syarifa Nadira Putri

2015

UI - Skripsi (Membership)

Deddy Aprilani, author

Pengaruh aspek layanan terhadap loyalitas konsumen ritel (Studi pada pelanggan ritel minimarket di Kota Bandar Lampung) = Influence on the service aspect of retail customer loyalty : Study on retail minimarket customers in the city of Bandar Lampung

Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2011

UI - Tesis (Open)

Nadya Jasmien Nabillah, author

Pengaruh Customer Experience terhadap Customer Engagement melalui Customer Commitment pada Ritel (Studi pada Pelanggan Alfamart di Jabodetabek) = The Influence of Customer Experience on Customer Engagement through Customer Commitment on Retail (Study on Alfamart Customer in Jabodetabek)

Fakultas Ilmu Administrasi Universitas Indonesia, 2023

UI - Skripsi Membership

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