Djayadi, author
Analisis pengaruh consumer innovativeness dan perceived risk terhadap intensi penggunaan online banking = influence analysis of consumer innovativeness and perceived risk on online banking usage intention
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Aprianto, author
Analisis dampak kualitas pelayanan terhadap loyalitas nasabah melalui kepuasan nasabah pada produk pembiayaan komersial unit usaha syariah PT. Bank Tabungan Negara (Persero) Tbk = Analysis of the impact service quality toward customer loyalty through customer satisfaction on commercial financing products unit usaha syariah PT. Bank Tabungan Negara (Persero),Tbk / Aprianto
2013
 UI - Tesis (Membership)
Rahajeng Sekar Arum, author
Pengaruh service assurance pada service reliability serta efeknya pada attitudinal loyalty dengan customer commitment sebagai variabel mediasi: studi pada pelanggan kartu Halo Telkomsel = The effects of service assurance towards service reliability and its effects to attitudinal loyalty with customer commitment as mediating variable: the case of Halo Telkomsel
2017
 UI - Skripsi (Membership)
Arila Suriosasti, author
Analisis pengaruh pengalaman komunitas online terhadap sikap pada produk, perusahaan dan kualitas pelayanan yang dipersepsikan = The impact of online community experience on attitude towards product, attitude towards company and perceived service quality
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi Open
Ediashta Narendra Amarussalam, author
Analisis Pengaruh Kualitas Layanan Multichannel Terhadap Intensi Penggunaan Kembali Layanan Multichannel = Analysis of Multichannel Service Delivery Quality on Customers Continued Engagement Intention
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
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