Rony Sahat N., author
Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis Membership
Tessa Viennie Setiawan, author
Penerapan Perekrutan Admin, SOP Admin, Dan Optimisasi Penggunaan Instagram Sebagai Salah Satu Upaya Akuisisi Pelanggan Pada UMKM Nurma Catering Pasca Pandemi = Implementation Of Admin Recruitment, Admin SOPs, And Optimizing The Use Of Instagram As One Of The Customer Acquisition Efforts At Nurma Catering SMEs After The Pandemic
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis Membership
Brenda Fania, author
Analisis determinan customer experience dan implikasinya terhadap customer loyalty dan continue usage intention pada aplikasi mobile wallet di Indonesia = Analysis of customer experience determinants and their implications for customer loyalty and continue usage intention on mobile wallet applications in Indonesia
Fakultas Ekonomi dan Bisinis Universitas Indonesia, 2022
 UI - Skripsi Membership
Shafira Azzahra, author
Analisis Pengaruh Customer Relationship Management Terhadap Competitive Advantage Melalui Customer Loyalty Sebagai Mediasi (Studi pada Shopee) = The Effect of Customer Relationship Management on Competitive Advantage Through Customer Loyalty as a Mediating Variable (Study on Shopee)
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Toporek, Adam, author
Be your customer's hero : real-world tips & techniques for the service front lines
AMACOM American Management Association, 2015
 Buku Teks
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