Dini Mitra Lestari, author
Pengaruh peningkatan motivasi intrinsik terhadap perilaku berorientasi pelanggan melalui pelatihan improve service excellence from inside pada karyawan PT. XX = The effect of improving intrinsic motivation on customer oriented behavior through to use of improve service excellence from inside training for employee at PT. XX
Fakultas Psikologi Universitas Indonesia, 2014
 UI - Tesis (Membership)
Helliyani Esterina Hakh, author
Pengaruh peningkatan kecerdasan emosional terhadap perilaku berorientasi pada pelanggan melalui pelatihan improve service excellence from inside = The effect of increasing emotional intelligence on customer orientation behavior by providing improve service of excellence from inside training / Helliyani Esterina Hakh
Fakultas Psikologi Universitas Indonesia, 2014
 UI - Tesis (Membership)
Sheth, Jagdish N., author
Customer behavior
Thomson, South-Western, 2004
 Buku Teks
Sinaga, Dian, author
Pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty-peran mediasi rapport = Effects of perceived employee emotional competence on customer satisfaction and loyalty the mediating role of rapport
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Laura Monica Kartika, author
Pengaruh kepercayaan diri dan kedekatan hubungan terhadap perbandingan diri serta implikasinya pada gaya berpakaian ibu studi kasus ibu dan putri remajanya = The effect of self esteem and relational proximity towards self comparison and its effect on mothers clothing style case study mother and their adolescent daughter
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
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