See Allo

Manalu, Dame Reiny Elvrida, author

Analisis manajemen kualitas pada layanan berbasis kartu dengan menggunakan pendekatan total quality management di Bank XYZ = Analysis of quality management in card based transaction using total quality management approach at Bank XYZ

[Fakultas Ekonomi dan Bisnis Universitas Indonesia;Fakultas Ekonomi dan Bisnis Universitas Indonesia, Fakultas Ekonomi dan Bisnis Universitas Indonesia], 2014

UI - Tesis (Membership)

Bank, John, author

The essence of total quality management

Prentice-Hall, 2000

Buku Teks

Fandy Tjiptono, author

Total quality management

Andi Offset, 1996

Buku Teks

Hradesky, John L., author

Total quality management handbook

McGraw-Hill, 1995

Buku Referensi

Kemungkinan penerapan total quality management pada perusahaan suatu pendekatan kualitatif

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1997

UI - Skripsi (Membership)

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