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Kristiana Haryati, author

Hubungan persepsi pelanggan terhadap kinerja pelayanan surat keterangan impor ski dengan kepuasan pelanggan di badan pengawas obat dan makanan Jakarta Pusat tahun 2013 = Relationship between customer perception on impor licence service performance with the customer satisfaction in badan pengawas obat dan makanan Jakarta Pusat 2013 / Dra Kristiana Haryati Apt

Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014

UI - Tesis (Membership)

Yenny Hartono, author

Tingkat Kepuasan Pelanggan Internal di Laboratorium Pusat Rujukan Nasional Prodia Jakarta = Internal Customer Satisfaction Index Prodia National Referral Laboratory Jakarta

Fakultas Kesehatan Masyarakat Universitas Indonesia, 2010

UI - Tesis (Open)

Alia Latifah Hanum, author

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

Bernaded Oka Anggarani, author

Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory

Fakultas Teknik Universitas Indonesia, 2018

UI - Tesis (Membership)

Rayhan Nuraditya, author

Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan GO-JEK di Jakarta, Bogor dan Depok = The Influence of Service Quality on GO-JEK Customer Satisfaction in Jakarta, Bogor and Depok

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Skripsi (Membership)

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