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Khusnul Khatimah, author

Peran kualitas program "Daya" Bank BTPN dalam membangun kepuasan layanan terhadap economic quality of life dan intensi berperilaku nasabah (studi kasus nasabah purnabakti Bank BTPN Cabang Cililitan) = The role of program daya quality Bank BTPN in the building customer satisfaction economic quality of life and behavioral intentions (case study of BTPN Purnabakti branch Cililitan)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis (Membership)

Taufik Sathibi, author

Pengaruh Kriteria Pemilihan Bank dan Kualitas Layanan terhadap Kepuasan Nasabah Bank Syariah (Studi Kasus pada Bank BRISyariah) = The Effect of Bank Selection Criteria and Service Quality toward Customer Satisfaction (Case Study in BRISyariah Bank)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Ilma Khairani, author

Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Tesis (Membership)

Simamora, Nikolas, author

Pengaruh kualitas layanan dan kepuasan terhadap loyalitas nasabah layanan cash management Bank UOB = Influence of service quality and satisfaction and customer loyalty of cash management services Bank UOB

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Kemas Khaidar Ali Indrakusuma, author

Analisis kesadaran keamanan informasi pada nasabah bank digital dengan analytic hierarchy process : studi kasus Aplikasi Jenius dari Bank BTPN = Information security awareness analysis on digital bank customer using analytic hierarchy process : case study at Jenius Application from Bank BTPN

Fakultas Ilmu Komputer Universitas Indonesia, 2023

UI - Tugas Akhir

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