Ahern, Charles A., author
Beyond individual differences : organizing processes, information overload, and classroom learning
Springer, 2011
 eBooks
Schmuck, Richardo, author
Group processes in the classroom
WM. C. Brown company publisher , 1983
 Buku Teks
The librarian and the management of information overload
 Artikel Jurnal
Beyond measuring service quality:learning from the voices of the customers,the staff,the processes,and the organization
 Artikel Jurnal
Gilley, Jerry W, author
Beyond the learning organization
Perseus Books, 2000
 Buku Teks
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