Zweifel, Thomas D., author
Communicate or die : Getting results through speaking and listening
Selectbooks, 2009
 Buku Teks
Burley-Allan, Madelyn, author
Listening: the forgotten shill
John Wiley & Sons, 1982
 Buku Teks
The results-driven manager: face-to-face communications for clarity and impact
Harvard Business School Press, 2004
 Buku Teks
Battell, Chris, author
Effective listening: business skills
American Society for Training & Development, 2006
 eBooks
Listening and human communication in the 21st century / edited by Andrew D. Wolvin
Wiley-Blackwell, 2010
 eBooks
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