Ratna Amelia Haqque, author
Peningkatan kepuasan pelanggan usaha kecil menengah dengan pendekatan customer relationship management = Improving customer satisfaction of small medium enterprises using customer relationship management concept / Ratna Amelia Haqque
2015
 UI - Skripsi (Membership)
Manurung, Nicholas Arizona, author
Strategi customer relationship management pada usaha kecil menengah bengkel trijaya ban 83 = Customer relationship management strategy in small medium enterprise at trijaya ban 83 garage
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis (Membership)
Hendi Herdiansyah, author
Marketing public relations dan customer relationship management pada Usaha Mikro Kecil Menengah dalam mempertahankan Loyalitas Pelanggan (Studi pada Bisnis Kuliner Warkop Cumlaude Depok) = Marketing Public relations and customer relationship management in Small Micro Medium Enterprises to Maintaining Customer Loyalty (Study in Culinary Business Warkop Cumlaude Depok)
2017
 UI - Skripsi (Membership)
Buttle, Francis, author
Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management
Bayumedia Publishing, 2007
 Buku Teks
Maria Goretti Fidella Christine, author
Strategi peningkatan loyalitas pelanggan pada Usaha Mikro, Kecil, dan Menengah (UMKM) kerajinan tangan kayu menggunakan metode Structural Equation Modeling (SEM) = The strategy of customer loyalty improvement in wooden handicraft Micro, Small, and Medium Enterprises (MSMEs) using Structural Equation Modeling (SEM) method
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
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